Support | xcellhost

HOW CAN WE HELP YOU?

We're here to help. Choose your preferred way of communication.

Phone

Hosting experts located within a feet of your server for immediate resolution.

(24 x 7 x 365)

Indian Toll Free No. 18002122322

Global Contact No. +91-22-400-74555

Live Chat

For any and all queries related to Sales, Support and Billing. Recommended when you need a quick update on anything.

Live Chat

Support Ticket

Drop us a few lines about the problem you're facing from our member area and we'll get back to you asap!

DID YOU KNOW?

We have invested a lot of effort into making things smooth for you.

Manage your services

Built entirely in-house by Xcellhost engineers and developers over a period of 9 years, your control panel - 'ON', is designed to help you get the best out of our web hosting services.

Knowledgebase

Xcellhost has one of the largest knowledgebase in the industry. Here you can find detailed information regarding all our current Product and Service offerings and answers to possibly all your queries.

Xcellhost Status

Live updates about Xcellhost services are just a click away at https://www.xcellhost.cloud So if you're facing issues with our services any day, you know where to look for a prompt update.

THE MOST HELPFUL EXPERT HUMANS IN CLOUD SERVICES

A NAME WE WORK TO EARN THE RIGHT TO BE CALLED EVERY DAY

Choose the way you want to buy and manage.

Are you a Linux admin? Are you a Windows power user? Or, do you want to focus on content and let us run your Managed WordPress or platform. Choose from a full suite of hosting solutions to meet your specific needs.

Access Cloud Service Advisors who will help you find the right solution.

We’re here to help you figure out the hosting solution that best matches the needs of your project, including designing a custom, multi-server platform.

When growth finds you, find us.

If you want to build a multi-server platform, for an extra charge, we will take on replication of code and content across servers or data across database services.

Managed services. Not just servers.

We’re here to help you figure out the hosting solution that best matches the needs of your project, including designing a custom, multi-server platform.

Around the clock – teams dedicated to your server and mission-critical sites and apps.

We do the server stuff so you can sleep at night. Around the clock you have our Level 3 Technicians on site at our Data Centers and our fully staffed Monitoring, Security and Network Teams focusing on our network, platform and your servers.

Cloud Services without the worry. Rely on us 24x7x365.

Need help at 2AM? We’ve got your back. We make your problem our problem, so it's no longer one. We’re available to interact the way you prefer – by phone, chat, ticket or via our online help at your fingertips and convenience.

We’ll make it easy for you to make the switch.

No contracts required. Transparent pricing. And an entire team dedicated to help you migrate your data from your current host. We provide complimentary migrations for new server orders for most hosting control panels (Interworx, Plesk, and cPanel). We are always available for free advice and can also offer custom migrations from nearly all other types of hosting and CMS systems.

YOUR TEAM AT XCELLHOST

With dedicated departments available 24/7/365, our teams are empowered to solve problems or prevent them from occurring in the first place.

Data Center Ops

We’ve built a company with the sole focus of making sure our customers can rate us with the highest scores in the hosting industry.

Security

Identifying and blocking cyber threat activity using threat intelligence and vulnerability management to provide advanced host and network protection.

The Most Helpful Humans in Hosting

250+ Certified Employees: Red Hat, Windows, Cisco, Interworx, Plesk, cPanel. Our experts are available via phone, live chat, email, or ticket.a

Solutions

Hosting Advisors will help you find the right solution.

System Restore

Restoring from backups is our specialty.

Network

Ensuring our data centers and your server instances are always accessible.

Monitoring

Providing peace of mind via proactive monitoring 24x7x365.

Migrations

A dedicated team to help you migrate your code, content, and data.

Service Delivery

Custom building your servers around the clock.

HOW DOES IT WORK?

When you purchase any service from us, we make several commitments to you - like what percentage of the time services will be available, how fast will we respond to your queries and what are the specific performance benchmarks to which actual performance will be periodically compared.

The purpose behind making these commitments is simple – we want you to make the most out of the services hosted with us and be 100% satisfied.

As long as we are adhering to our promises, all is good. Should we fail in an unfortunate case and fail to deliver what was promised to you, our first priority will be to notify you of the same and resolve the issue immediately.

Once everything is settled, we'll admit to our mistake and will generously compensate you for the same. The complete process can be easily monitored by you and the commissions will be released automatically based on the benchmarks we promise.